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Changing or Canceling Your Order

Changing or Cancelling Your Order

At Truck Parts Direct, we understand that circumstances can change, and you may need to modify or cancel your order. We're here to guide you through the process to ensure a seamless experience. Please review the following information on changing or cancelling your order:

Changing Your Order:

If you've placed an order and need to make changes to it, such as updating quantities, adding or removing items, or changing shipping information, follow these steps:

  1. Contact Customer Support: Reach out to our customer support team as soon as possible. You can find our contact information on our website's "Contact Us" page. Provide them with your order number and the specific changes you'd like to make.

  2. Order Review: Our customer support team will review your request and check if the changes are possible. They will inform you about the feasibility of the changes and any potential impacts on pricing, shipping, or delivery dates.

  3. Confirmation: If the changes are feasible, our customer support team will guide you through the process of updating your order. You may need to approve any changes in pricing or other details before proceeding.

  4. Payment Adjustment: Depending on the changes you make, your order total may be adjusted. Our team will guide you through any necessary payment adjustments.

Cancelling Your Order:

If you need to cancel your order for any reason, please follow these steps:

  1. Contact Customer Support: Get in touch with our customer support team as soon as possible to initiate the cancellation process at support@truckpartsdirect.com. Provide them with your order number and the reason for cancellation.

  2. Cancellation Review: Our customer support team will review your request and inform you about the status of your order. If the order has not yet been shipped, it may be possible to cancel it.

  3. Refund Process: If your order is eligible for cancellation, our team will guide you through the refund process. The refund amount and method will depend on the stage of the order and our refund policies.

Important Points to Consider:

  • Timeliness: To increase the likelihood of successful changes or cancellations, please contact us as soon as possible after placing your order.

  • Order Status: If your order has already been shipped, it cannot be changed or cancelled. You may need to return the items following our return policy.

  • Communication: Open communication with our customer support team is essential for a smooth change or cancellation process.

Contact Us:

If you need assistance with changing or cancelling your order, our dedicated customer support team is here to help. Please reach out to us via phone, email at support@truckpartsdirect.com, or our online contact form. We strive to provide prompt and helpful support to ensure your satisfaction with your Truck Parts Direct experience.